We are committed to treating everybody with fairness and respect. Our commitment includes providing additional support to consumers needing help to access our services fully.
Here at the Flexible Resolution Services, we are committed to treating everybody with fairness and respect. We want our services to be accessible for everyone, so have worked hard in removing barriers that people may face. We understand everyone has unique circumstances and sometimes people need us to do things differently for them to ensure they can get the best service from us, which is why we believe it is important that we make our services easy to access.
We encourage you to share with us any details of your personal circumstances, or additional support needs, to enable us to support you during your case. By understanding our consumers better, we can flex what we do to their circumstances.
We want you to know that any information you provide to us is treated with care and kept strictly confidential in line with our privacy policy.
If you need to contact us to request access to any of the services below, require support or need to report any accessibility issues, you can do this over the phone, online or in writing.
We work with TW Languages who provide translation services in over 200+ languages, helping to support you access us. For example this can include providing an interpreter, submitting a new complaint or translating any communication in Arabic, Ukrainian, Polish, Urdu, Spanish, Gujarati or Bengali. Please let us know which language you require by contacting us on the below details:
We can communicate or provide documents in alternative formats such as large print, coloured paper, audio or braille.
We want you to know that you can contact us over the phone, to submit your supplier complaint and a member of the team will fill the details in on the system and submit this for you.
To help navigate around the website we have our accessibility plug in provided by AccessiBe which has functions to support people who are visually impaired, and it will also adjust the website to be compatible with screen readers you have already installed on your computer or smart phone.
If you need help in accessing our services and you have a visual impairment, please email us on the following: accessibility@flexibleresolutionservices.co.uk.
If you have a hearing impairment and require support you can contact us using a sign language interpreter, through InterpretersLive, click here for more information.
Video: User guide for InterpretersLive! Service
We understand that having an additional support need can affect the way people take in and understand information. We have carefully considered the design of our website and content with this in mind.
Our website meets all priority two requirements of the W3C Web Content Accessibility Guidelines 2.1 (WCAG 2.1). This used to be called Level AA compliance.
We’ve designed our website to be completely responsive so that is caters to the needs of consumers who may need a more accessible online experience.
To help access our website fully we have our accessibility plug in provided by AccessiBe which has functions to support everyone regardless of ability. This helps you to in doing the following:
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