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Reports Data

Reports and data

We regularly publish data and insight on the complaints we handle.

ADR entity reporting

As part of our ADR approval, under Schedule 5 of the Regulations, we're required to produce annual activity reports which are available here:

ADR Biennial Report

As part of Ofgem’s approval, under Schedule 6 of the Regulations, the EO is required to produce a biennial activity report containing the information below:

POPLA Annual Reports

POPLA launched on 1 October 2012 to consider appeals about parking charge notices issued on or after that date. It was administered by London Councils until 1 October 2015; the service then transferred to Trust Alliance Group. 

Below are the latest POPLA annual report from Trust Alliance Group (2016-2021) and the previous annual reports of former Lead Adjudicator Michael Greenslade (2013-2015).

Gender pay report

Flexible Resolution Services are a subsidiary of the Trust Alliance Group of companies. Individually the organisation does not satisfy the criteria for the UK government's mandatory Gender Pay Gap reporting. However we are committed to gender equality and we know the right thing to do is to report on how we are doing as a group. Our report for 2021/22 is available on the Trust Alliance Group website - click here

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