Copyright statement

Unless otherwise stated, we own the copyright (and any other rights) to all of the material on this site.

You are welcome to, download, print extracts and reproduce material from this website for your personal use without further permission provided that:

The material was written by Ombudsman Services prior to January 2023, or Flexible Resolution Services post January 2023.
You reproduce the material accurately.
You acknowledge the respective owner as the source of the material, with a reference to our website, www.flexibleresolutionservices.co.uk

You must not modify text, graphics or documents in any way.

Information from this site must not be used in a misleading context, for example to imply Flexible Resolution Services endorsement of a product or service, without prior agreement from us.

If you want to reproduce material on this website for anything other than personal use, please email us at legal@trustalliancegroup.org

This website may contain articles, material or links to material created by people who are not staff members of Flexible Resolution Services. Flexible Resolution Services is not responsible for the content of external sites.

External sites will retain all the copyright in that material, and you should approach them directly for permission to reproduce it. If you are in doubt about whether your proposed publication falls within the above terms, please email us at legal@trustalliancegroup.org