If you need to contact us in another language

Find out how you can speak to us in another language, and how to request our dispute forms or consumer leaflet in another language.

If English isn’t your first language and you’d like help to raise a dispute, you can:

• Read our website in your own language
• Ask us to provide an interpreter or translate documentation

Using our website in another language

You can use our web accessibility tool, provided by ReciteMe, to translate our website to a different language. The tool offers over 100 languages, including 65 text to speech voices ( where the tool can read website text aloud). It also offers a choice of other accessibility features such as screen reader and display options.

Open Recite Me

If you would like us to raise a dispute in a language other than English, you can do this over the phone with an interpreter, or in written translation via email. We can also translate our documents or any written communication.

ReciteMe is an external translation service. Flexible Resolution Services does not have direct control over the translated content. Translating from one language to another may mean there are some differences in what is communicated. The original English version of our website should be taken as the official communication.

Providing an interpreter or translating documents

We work with an external provider for translation services in over 200+ languages, helping to support you access us. For example, this can include providing an interpreter, submitting a new dispute, or translating any communication into languages including Welsh, Arabic, Ukrainian, Polish, Urdu, Spanish, Gujarati, or Bengali. Please let us know which language you require by contacting us on the below details:

• Email* : accessibility@flexibleresolutionservices.co.uk
• Telephone: 0333 300 1620

*If you have already started your dispute with us, you can contact your Dispute Resolution Executive (DRE) on their direct number and request to speak with the support of an interpreter. If by email, please include your case number in your email’s subject line to help us identify your case quickly.

Flexible Resolution Services is committed to making sure that people needing additional support aren’t disadvantaged in accessing our services. 

We want you to know that any information you provide to us is treated with care and kept strictly confidential in line with our privacy policy.